Why do I need to register?

Registration will help you maintain a more controlled environment for online shopping because Auction items are only available online.
You can browse and search “Japanese Sword Auction” without registering.
When you’re ready to place a bid an item, you need registration to our auction website.

What if I forget my ID or password?

If you’ve got trouble forgetting your password, please get a new password from here.New password will send to your e-mail address registered automatically. In case if you changed your e-mail, you need to register again with your new e-mail address.

Can I cancel my bid?

No. You could not cancel your bid after your confirmation. (e.g., after you have clicked on “Bid” botton).
Please do not bid if you are uncertain you can pay or not for the item.

How do I ask the seller a question?

If you need more details on each item in our auction, please E-MAIL us.

If I won the auction. What do I do next?

If you win the auction, e-mail automatic delivery system will give you a notice. If you didn’t receive any e-mail from our auction system, please contact us directly. Our e-mail address is info@aoijapan.jp.

How and where do I send my payment?

At the close of an auction, Aoi-Auction will contact you by e-mail automatic delivery system with payment instructions.